The Ombudsman’s Response to Global Crises
- Minority Issues Research Institute (MIRI)
- 8 hours ago
- 2 min read
Global crises challenge societies in many ways, testing the resilience of institutions designed to protect citizens' rights. During such times, ombudsman offices serve as independent watchdogs, ensuring governments and organizations remain accountable. Their role becomes especially crucial when rapid decisions affect vulnerable populations and fundamental rights.
An Important Workshop in Serbia
On June 22–23, 2026, an important conversation took place in Serbia. The International Academic Workshop titled “The Ombudsman’s Response to Global Crises” brought together academics and practitioners to explore how ombudsman offices respond to pressing challenges.
The event was organized by Luka Glušac from the University of Belgrade, Naomi Creutzfeldt from the University of Kent, and Chris Gill from the University of Glasgow. It was hosted by the Institute for Philosophy and Social Theory (IFDT) at the University of Belgrade.
This workshop aimed to bridge the gap between theory and practice. Instead of isolated presentations, participants engaged in peer review and collaborative discussions to develop an edited academic volume. This approach ensured that the research and insights shared would have academic rigour and practical relevance.
Insights from Slovakia’s COVID-19 Experience
Dr Svetluša Surová, Director and Senior Researcher of our institute, actively contributed to the workshop. She presented an analysis of ombudsman decisions regarding anti-pandemic measures in Marginalized Roma Communities (MRCs) in Slovakia during the COVID-19 pandemic. Her work examined institutional behaviour and reasoning patterns in these decisions, highlighting how ombudsman offices can protect vulnerable groups during health crises.
Her findings revealed that ombudsman offices not only monitor government actions but also interpret legal and ethical standards in ways that can influence policy adjustments. This role is vital when emergency measures risk disproportionately affecting marginalized populations.
Screenshots by Svetluša Surová from the "THE OMBUDSMAN’S RESPONSE TO GLOBAL CRISES" workshop, online and Belgrade, 22 – 23 June 2026
Building Stronger Ombudsman Institutions for the Future
The workshop in Serbia demonstrated the importance of collaboration between scholars and practitioners. By sharing case studies, such as Slovakia’s experience, and reviewing each other’s work, participants developed a deeper understanding of how ombudsman offices can adapt to new challenges.
This collaborative model encourages ongoing dialogue and improvement. It also supports the creation of resources that other countries and institutions can use to strengthen their responses to crises.
For more information about the conference, panels and paper titles, explore the programme below.
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